Privacy & Policies at Lets Conceive

Privacy & trust, before anything else

Last updated: January 11, 2026

Welcome to our Privacy & Policies page

This Privacy Policy explains how Let’s Conceive (“Let’s Conceive,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal data when you visit or use our website, services, consultations, programmes, webinars, forms, and communications (collectively, the “Services”).

By using our Services, you acknowledge you have read and understood this Policy.

1) Who We Are (Data Fiduciary / Controller)

Legal Name: Let s conceive

Registered Address: Near Rao hospital, inside ambagate, amravati, maharashtra 444601

Email: [email protected] / [email protected]

Phone: +1 (272) 222-8222

Website: www.letsconceive.in

Depending on the applicable law and your location, we act as a data fiduciary/controller for personal data processed through our Services.

2) Scope

This Policy applies to personal data processed through:

• our website (www.letsconceive.in) and landing pages,

• lead forms, assessments, quizzes/scorecards, and appointment bookings,

• consultations and programmes (online/offline),

• communications via WhatsApp, phone, email, and social channels,

• marketing/advertising activities (including pixels and analytics).

Third-party platforms (such as payment gateways and social media platforms) have their own privacy policies. When you interact with those platforms, their terms apply.

3) Personal Data We Collect

We may collect the following categories of personal data (depending on what you choose to provide and how you use the Services):

A) Identifiers & Contact Information

Name, phone number, email address, city/state/country, language preference.

B) Booking, Programme & Account Information

Appointment details, programme enrollment and onboarding data, service preferences, support interactions.

C) Fertility, Wellness & Health-Related Information (If You Share It)

Information you voluntarily submit in forms, assessments, consultations, messages, or uploads such as cycle details, lifestyle habits, symptoms, medical/fertility history, and reports.

Note: You may choose not to provide certain information; doing so may limit our ability to deliver personalised guidance.

D) Payments & Transaction Information

Payment status, transaction references, invoices/receipts and billing details as needed. We do not store full card details. Payments are processed by Razorpay and/or other payment partners you choose to use at checkout.

E) Communications

Emails, WhatsApp messages, call/chat records, and your queries. We may maintain these for service delivery, training, quality assurance, dispute handling, and compliance.

F) Technical & Usage Data

IP address, device/browser information, approximate location (derived from IP), pages visited, time spent, links clicked, and similar website usage data.

G) Information About Others (If You Provide It)

If you provide details about your spouse/partner (e.g., as part of a couple assessment), you confirm you have authority to share that information and to allow us to use it as described in this Policy.

We aim to collect only what is reasonably necessary for the purposes described below.

4) How We Collect Data

We collect personal data through:

• website forms, quizzes, bookings, and program onboarding flows,

• direct communication (WhatsApp, calls, email, messages),

• payment flows via Razorpay,

• cookies/pixels/analytics tools (see Section 9),

• marketing campaigns and lead sources you interact with.

5) Why We Use Your Data (Purposes)

We process personal data to:

Service Delivery & Operations

• provide consultations, programmes, education, and customer support,

• schedule appointments and manage onboarding,

• respond to your questions and requests.

Personalisation

tailor guidance, recommendations, and programme experience based on your inputs.

Payments & Accounting

process payments, confirm transactions, issue invoices/receipts, and maintain records required by law.

Quality, Training & Improvement

improve our service delivery, internal training, scripts, and user experience, monitor performance and troubleshoot issues.

Marketing & Communications

• send reminders, educational content, updates, offers, and programme information, • run campaigns and measure performance (including pixel-based conversion tracking),

• maintain suppression lists for opt-outs.

Security & Legal Compliance

• protect our users, platform, and business against fraud and misuse,

• comply with legal obligations and respond to lawful requests,

• enforce our terms and manage disputes.

6) Legal Basis / Grounds for Processing

Depending on your location and applicable law, we process personal data based on one or more of the following:

• Consent (including explicit consent where required, especially for health-related

data),

• Contract necessity (to provide the Services you request),

• Legal obligations (tax, accounting, compliance),

• Legitimate interests (service improvement, security, fraud prevention, business

operations), balanced against your rights.

Where processing relies on consent, you can withdraw it (see Section 13). Withdrawal does not affect processing already completed.

7) Special Note on Health/Fertility Information

Some data you share may be considered sensitive (e.g., health/fertility-related information). We process such information:

• only when you choose to share it,

• only for the purposes of delivering and improving our Services,

• with access limitations and appropriate safeguards.

We are not a hospital or emergency service. If you have urgent medical concerns, seek immediate medical attention.

8) Tools & Platforms We Use (Key Disclosure)

We use trusted third-party platforms to operate and deliver Services, including:

• Synamate CRM (GoHighLevel sub-account / white-label CRM platform): for lead capture, CRM, automation, communications, and pipeline management.

• WhatsApp API: to communicate with you (e.g., reminders, follow-ups, support). Messages may be processed and stored by WhatsApp and our approved service providers as needed for delivery and compliance.

• Razorpay: for payment processing and transaction confirmations.

• Meta Pixel: for advertising performance measurement, conversion tracking, and retargeting (where enabled).

These providers may process data on our behalf under contractual and security obligations.

9) Cookies, Pixels & Similar Technologies

We use cookies, pixels, SDKs, and similar technologies to:

• enable website functionality,

• remember preferences,

• understand traffic and usage,

• improve marketing performance.

Meta Pixel: If enabled, Meta may collect or receive information from your device and activity on our site to provide measurement and ad personalisation, subject to Meta’s settings and policies.

Your choices: You can control cookies via your browser settings and, where provided, our cookie preference controls. Blocking certain cookies may affect site functionality.

10) How We Share Personal Data

We do not sell your personal data as a business model. We may share data with:

A) Service Providers / Processors

Such as CRM (Synamate/GoHighLevel), communications providers (WhatsApp API/email/SMS tools), hosting/cloud providers, analytics/ad partners (Meta), booking tools, and payment processors (Razorpay).

B) Internal Teams

Only authorised staff/contractors with a legitimate business need, bound by confidentiality.

C) Legal, Safety & Enforcement

If required to comply with law, court orders, government requests, to investigate fraud/security issues, or to protect rights, safety, and property.

D) Business Transfers

In the event of merger, restructuring, acquisition, financing, or sale of assets, data may be transferred as part of that transaction, subject to appropriate safeguards.

11) International Data Transfers

We serve users in India, USA, UK, UAE, Australia, Mauritius, Canada, and Europe. Your data may be processed in India and/or other countries where our service providers operate.

Where required by law, we apply appropriate safeguards for cross-border transfers (such as contractual protections and security controls).

12) Data Security

We maintain reasonable technical and organisational safeguards designed to protect personal data, including (as appropriate):

• access controls and role-based permissions,

• encryption in transit and/or at rest where feasible,

• vendor due diligence,

• staff confidentiality requirements,

• monitoring and security practices.

No system can be guaranteed 100% secure. You use the Services at your own risk.

13) Data Retention

We retain personal data only for as long as reasonably necessary to:

• provide Services,

• maintain records for legal and accounting compliance,

• resolve disputes and enforce agreements,

• improve operations and security.

When data is no longer required, we take steps to delete, anonymise, or securely archive it in accordance with applicable law and operational requirements.

14) Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• access your personal data,

• correct/update inaccurate data,

• request deletion (subject to legal and operational exceptions),

• withdraw consent where processing is consent-based,

• object to or restrict certain processing (in some cases),

• opt out of marketing communications.

Marketing Opt-Out

• Email: use the unsubscribe link (where provided) or email us.

• WhatsApp: reply “STOP” (where supported) or message us requesting opt-out.

To request access, correction, deletion, or other rights, contact: [email protected] or [email protected].
We may verify your identity before processing your request.

15) Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us and we will take appropriate steps.

16) Automated Processing

We may use automation for operational efficiency (e.g., lead routing, reminders, segmentation for messaging). We do not intend to use solely automated decision-making that produces legal or similarly significant effects without appropriate safeguards where required by law.

17) Testimonials & Public Content

If you share testimonials or reviews, we may use them for marketing only with appropriate permission/consent, and we may display limited identifying information (e.g., first name/initial, city). You may request removal by contacting us.

18) Changes to This Policy

We may update this Policy periodically. Updates will be posted on www.letsconceive.in with a revised “Last Updated” date. If changes are material, we may provide additional notice as required.

19) Grievance Officer / Complaints Contact

Grievance Officer: Ajay Gaud

Email: [email protected]

Address: Amravati, Maharashtra.

For general privacy queries or requests:

[email protected] / [email protected]

Phone: +1 (272) 222-8222